With the help of this course attendees will be able to:

• Motivate and inspire employees
• Coach and develop staff effectively
• Resolve conflicts quickly
• Build and lead high-performing teams
• Gain enthusiastic cooperation
• Resolve performance issues quickly and effectively
• Delegate tasks with confidence
• Organize your time and workload

While the high management will be able to:

• Identify the real corporate needs in terms of allocating the managerial skills gap for each manager
• Preparing the current managers for being held responsible for linking the corporate, departmental, and individual performance levels for the betterment of business dynamics
• Conduct a succession plan in the light of the final confidential report by the instructor
• Getting the current managers ready for any change in the corporate structure and scope of each one.

• Introduction & Objectives
• The Four Functions of Managers
  1. Effective Planning and Scheduling
  2. Organizing
  3. Leading
  4. Controlling
• What makes an effective manager?
• Exploring your managerial style/potential
• Coaching & Feedback Skills
• Communication & Influencing Skills
• Managing Conflict
• Delegation Skills
• Managing Performance
• Building High-Performance Teams
• Training analysis and Setting objectives (Shared responsibility with HR team)
• Time Management
• Motivation Skills & Understanding Others

Day 1

• Introduction & Objectives
• The Four Functions of Managers
  1. Effective Planning and Scheduling
  2. Organizing
  3. Leading
  4. Controlling
• What makes an effective manager?

  Here we look at the difference between management and leadership. What are the key duties of a manager? What makes an outstanding manager? Management best practices.

Day 2

• Exploring your managerial style/potential

  Take a managerial assessment to find out your current managerial style and how to use this back at the workplace, management styles team game, find out what your style means to your team and how to develop your managerial skills further.

• Coaching & Feedback Skills

  Learn how to coach and give feedback to your staff members to help their personal and professional development. Learn different models of coaching and how to give positive and constructive feedback to apply these to fit the situation. i.e. formal coaching sessions, on-the-job coaching, reviews,etc.

• Communication & Influencing Skills

  Learn how to be a master communicator and how to get your point across in a clear, concise, and positive manner. Learn how to make small talk with strangers, the importance of non-verbal communication, and how to influence others to see your point of view so that you sell your idea effectively!

Day 3

• Managing Conflict

  Learn how to manage conflict on a one-on-one basis as well as manage conflict between members of your team. Learn communication and process techniques to be able to handle any conflict situation that may arise.

• Delegation Skills

  Learn why delegating is important and decide which of the seven levels of delegation is right for your team members.

• Time Management

  Managing your time and juggling workloads is a difficult task. Learn how to prioritize your work and know-how to manage conflicting priorities. Gain an appreciation of the difference between “importance” and “priority” and how to effectively delegate your work.

• Motivation Skills & Understanding Others

  Learn what makes people tick and what gets them out of bed in the morning and how to use this to your advantage. Learn how to elicit your staff’s motivations, values, and beliefs and how to tailor your communications with them to motivate them to do an outstanding job in all that they do.

Day 4

• Managing Performance PMD (Performance Management Dialogue)
  • Learn how to set goals, and objectives and put development plans together with your staff. Learn how to review performance and how to manage under-performers
  • Learn how to deal with difficult people in an effective manner.
• Building High-Performance Teams
  • Building highly effective and performing teams is an essential objective in your role. Learn how to get all of the members of your team to work together and exceed all targets that I asked of you.
  • Training analysis and Setting objectives (Shared responsibility with HR team)

Day 5

• Workshop on Management Styles with the different situations (Roleplay)
• Wrap-up